Using telehealth

Telehealth can save you the time and expense of travelling to see a doctor. You won't have to spend as much time away from home, family, and work.

When we use telehealth

We use telehealth for:

  • at-home patient appointments
  • emergency support and advice
  • inpatient ward rounds
  • outpatient appointments
  • transfer of clinical images for specialist advice.
Using telehealth to support Torres Strait Islander people with dementia (University of Queensland Faculty of Medicine).

How telehealth works

A specialist or GP will send you a video link for your appointment. You can do it at a health care centre, or at home. It's a good idea to test the link before your appointment.

You can ask a family member, carer or friend to be there for your telehealth appointment.

Telehealth at a clinic or doctor's office

If you're going to a health care centre or your doctor's office for a video link, the staff will help with the equipment.

Before your appointment, the nurse will tell you what to expect during the call. They may take your blood pressure, temperature and do other tests. If you wish, they can sit in the room and help you during your appointment.

Your health professional will update your medical records after your appointment.

Telehealth at home

If you have a computer or a smart device and the internet, you can do your telehealth appointment at home.

For your video link, you'll need:

  • a computer, tablet or smartphone
  • a webcam, microphone, and speakers (these all might be built into your device already)
  • internet access.

If you don't have these things, you'll need to let your specialist know. They'll reschedule your appointment with your local health care centre so you can have your appointment there instead.

On your appointment day, we'll send you an email or text message with a video link to use. The message will also tell you what to do if you run into problems with setting up the video link.

Children's telehealth appointments

Children's Health Queensland offer virtual telehealth appointments in response to COVID-19. Learn about virtual appointments with Children's Health Queensland and preparing for children's virtual appointments.

Last updated: August 2022